Refrigerated freight pays well partly because the risk is higher. A rejected load of produce or protein can cost more than the freight bill, and the dispute usually turns on temperature records.
Before loading
- Confirm the set point and mode (continuous or cycle) on the rate confirmation and the bill of lading.
- Pre-cool the trailer to the set point.
- Note the product temperature if the shipper allows, and photograph the reefer display.
In transit
- Keep the unit's download or telematics data for the whole trip.
- Check and note the display at every stop.
- Report any alarm or unit problem to dispatch and the broker right away, in writing.
At delivery
Photograph the display before the doors open. If the receiver rejects or claims damage, get the reason in writing and do not leave until the paperwork reflects what happened.
Keep it with the load
Save the temperature download with the BOL, POD and photos for every reefer load. If a claim comes months later, it is all in one place.
General information. The rate confirmation, bill of lading and your insurance policy govern claims.
This article is general information, not legal, tax or regulatory advice. Rules change; confirm current requirements with the responsible agency or a licensed professional.
