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Handling tenant maintenance requests

Fast, documented repairs keep tenants and protect the property. A log of every request, with dates and costs, shows what was done and when.

Property3 min readCorvane Ashmoor & Co.

Under Florida law, landlords of most dwelling units must keep the property in the condition the law and the lease require, and certain repairs are the landlord's job. Prompt attention to requests also prevents small problems from becoming large ones.

Take every request in writing

Ask tenants to text or email requests, with photos. Note the date and time you received it.

Sort by urgency

  • Emergency: no water, gas smell, flooding, no heat in cold weather, a lock that will not secure the door.
  • Urgent: no air conditioning in summer, a broken appliance, a leak under a sink.
  • Routine: a dripping faucet, a loose cabinet door.

Close the loop

Tell the tenant when the vendor is coming, giving notice to enter as section 83.53 and the lease require. Record the cost and the date finished.

Our maintenance request log tracks each request from report to repair.

General information, not legal, tax or financial advice.

This article is general information, not legal, tax or regulatory advice. Rules change; confirm current requirements with the responsible agency or a licensed professional.

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