Damaged, short or refused freight is stressful, but the steps are the same every time. Carriers that follow them settle claims faster and keep their brokers and shippers.
At delivery
- Inspect what you can before the receiver signs, and note any damage, shortage or refusal on the delivery receipt, item by item.
- Take photos of the freight, the trailer, the seal and the paperwork.
- Get the receiver's name and a copy of the signed receipt.
Right after
- Tell the broker or shipper in writing the same day, with photos.
- Do not throw away or sell damaged freight without written permission; it may have salvage value.
- Tell your insurance agent and ask what they need.
The claim
Claims for interstate shipments are filed in writing within the time the contract or bill of lading allows; federal rules generally require carriers to allow at least nine months. Keep the bill of lading, the delivery receipt, photos, the rate confirmation, the invoice for the goods and all correspondence in one file.
Our cargo claim checklist walks through every step.
General information, not legal advice. Your contracts, your insurance policy and the law decide how a claim is handled.
This article is general information, not legal, tax or regulatory advice. Rules change; confirm current requirements with the responsible agency or a licensed professional.
